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Pink Sugar

Thank you for checking out our salon policies. We just want to make sure we're all on the same page.  We hope you understand the need for these policies.


If you have any additional questions or concerns please don't hesitate to contact the studio!


Cancellation Policy

"oops, my bad"

~Cher, Clueless

​We understand that sometimes extraordinary circumstances are unavoidable and you may need to change your schedule. We kindly ask that you give us 48 hours notice if you cancel your appointment. If 48 hours notice is not given, you will be charged 50% of your service fee.  "No Shows" will be charged 100% of the scheduled services.  Cancellations and “no shows” leave gaps in our schedules that cannot be filled without timely notice. This notification courtesy enables us to schedule another client and, in turn, maintains a higher availability of services for you as well as others.

Happiness Policy

“I do my hair toss, check my nails, baby how you feelin….?”


Services- We want you to feel HOT, and happy, so if for any reason you are not feeling satisfied with the results of your service, please let us know within 72 hours. Your artist will gladly discuss any areas of concern and/or repeat your service to ensure that you are happy with the final result. We guarantee all services with the use of prescribed at-home care regimens. 

Products- Unopened products, in the same condition, may be returned within 30 days for a full refund. If you purchased something and were unhappy with the results please let us know. We’d like to try to make it right for you. A Hot Mess artist will be happy to consult with you, to ensure that you are getting the products that best suit your needs.

Late policy

"Don’t be tardy for the party"

~Kim Zolciac

Late arrivals result in scheduling and service conflicts for everyone. With respect, if you are more than 10-15 minutes late, we may need to re-schedule. Give us a call and we will see what we can do with your new ETA.  Hot Mess will make every effort to accommodate the adjusted time when possible. However, there may be an interruption of services, as the technician accommodates their originally scheduled guests during their appointment time. We will do everything we can to not have to reschedule your reservation, unless it is not possible to complete your service without disrupting another guest’s services.

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